Frequently Asked Questions
Everything you need to know about your Prime Figures order.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
Do you offer a return policy for collectibles?
Yes, we offer a 30-day return policy for items in their original, unopened packaging. Please ensure the factory seal is intact to qualify for a full refund.
How do you ensure figures are not damaged during transit?
We take collector-grade packaging seriously. Every figure is wrapped in bubble wrap and shipped in a sturdy, double-walled box with extra padding to prevent corner dings or box damage.
Are all the figures on your site authentic?
Absolutely. Prime Figures only sources products directly from official manufacturers and authorized distributors. We guarantee that every item is 100% authentic and licensed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund anytime before the item has entered the shipping process. Once an item is marked as 'Shipping Soon,' cancellations may no longer be possible.